Shipping policy
📦 NEXY Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays are processed on the next business day.
You will receive a confirmation email once your order has been shipped.
2. Shipping Times
Estimated delivery times:
- 🇵🇹 Portugal: 2–5 business days
- 🇪🇺 Europe: 4–8 business days
- 🌍 International: 7–15 business days
Delivery times may vary depending on demand, location, and external factors.
👉 Showing clear delivery estimates like this reduces customer confusion and improves conversions.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location.
- Free shipping on orders over €X (you choose this strategically for AOV)
- Standard shipping rates apply below that
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
5. Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs fees or import taxes
- NEXY is not responsible for delays caused by customs
6. Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- High demand
- Shipping carrier issues
- Customs processing
If your order is significantly delayed, contact us at:
📧 support@nexygk.com
7. Incorrect Address
Please ensure your shipping details are correct.
- NEXY is not responsible for orders shipped to incorrect addresses
- If you notice a mistake, contact us immediately
8. Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
- Contact us within 7 days of delivery
- Include your order number and photos (if applicable)
We’ll resolve it ASAP.
9. Contact
For any shipping-related questions:
📧 nexygk@gmail.com
🌐 nexygk.com